# Watch repairs: what we repair, and what we don't

> London Watchmaker repairs quartz watches first, plus basic mechanical and automatic work, for everyday and sentimental watches. What we do, what we don't, and how booking will work.

Source page: https://londonwatchmaker.co.uk/services

London Watchmaker is the repair side of London Watch Market. We look after everyday and sentimental watches, not only valuable ones. Booking opens soon; this guide explains what we will repair and how it will work.

## What we repair

- **Quartz watches:** Our main focus: stopped watches, batteries, and quartz watches that lose or gain time. Most of the watches we handle are quartz. A quartz watch that has stopped may need more than a battery, so we look at what is actually wrong before saying what it needs.
- **Basic mechanical work:** Hand-wound watches that have stopped, won't wind or keep poor time. Basic work on hand-wound watches. We will say honestly when a watch needs more than we offer, or when a part is no longer available.
- **Basic automatic work:** Self-winding watches that stop overnight or won't keep running. Basic work on automatic watches. Specialist calibres, chronographs and restorations are not something we promise.

## What we don't do

- Pressure testing, so we can't confirm a watch's water resistance after any work. Treat a repaired watch as not water resistant.
- Every brand and model. Knowing a brand well isn't a promise that every fault can be fixed.

## How booking will work

1. **Tell us about the watch:** What it's doing, the brand and model if you know them, and photos of the dial, case back, crown and strap if you have them.
2. **An honest first view:** We reply by email with what we think it needs and whether a repair makes sense.
3. **A quote first:** You get a quote before any paid work. Nothing goes ahead until you approve it.
4. **You decide:** You keep your watch until you've said yes, and we agree with you how it reaches us.

## Booking status

Booking isn't open yet, so we're not taking repairs or enquiries at the moment, and please don't post us a watch. In the meantime you can learn how a watch works at The Watch School, or find a watch at London Watch Market.

## Questions

- **Are you taking repairs now?:** Not yet. Booking opens soon. Until then, please don't send us a watch; we can't accept one at the moment.
- **How will a repair work once booking opens?:** You tell us about the watch and what it's doing, with photos if you have them. We reply by email with an honest first view and a quote. Nothing goes ahead until you approve it.
- **Is my watch worth repairing?:** If it matters to you, it's worth asking. We look at everyday and sentimental watches, not only valuable ones. If a repair doesn't make sense, for example because a part is no longer available, we'll say so before you spend anything.
- **Do you repair every brand?:** We can't promise that. We see a lot of Seiko, Tissot, Gucci and Raymond Weil through London Watch Market, and we'll be honest about whether a particular watch is something we can help with.
- **Do you test water resistance?:** No. We don't offer pressure testing, so we can't confirm a watch's water resistance after any work.
- **Where can I learn how a watch works?:** At The Watch School, our free online school: thewatchschool.com. Short interactive lessons with two teachers, Mr F and Mr P.

Try it: [Learn how a watch works](https://londonwatchmaker.co.ukhttps://thewatchschool.com/?utm_source=londonwatchmaker&utm_medium=referral&utm_campaign=repair-guide)